The Content Operators Playbook
Playbook 5 of 7
How I work
27 principles.
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Retainer kickoff The night a client signs, a dated 90-day plan with one goal, baselines, named owners and the first two weeks.
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The creator audit Scrape the last 30, find the median, the ratio and the outliers, bucket the formats, then say what to make next.
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Recording day Write the bank, set the room, record in one batch, then turn the tape into clips and tickets.
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The clip bank One long recording turned into a bank of short clips, each mapped beat by beat and handed to an editor as a ticket.
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The consulting session Research before the call, a clock during it, and a written breakdown with a proposal after it.
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Soft DM outreach How Tom opens a consulting conversation: who he is, one useful tip, and a friendly sign-off.
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Pricing and the offer ladder A paid hour, then a three month sprint, then a monthly retainer, each priced from what has already been sold.
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Building a content team from zero Audit the people you have, move them first, hire for both jobs, then install the pipeline and the gates.
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Carousels and the middle of the funnel Carousels are winning videos re-cut as slides, made to keep an audience and to reach the buyers on LinkedIn.
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Monthly ideation Scrape the creator, find the outliers, generate double what you need, then shortlist to 4 long-form titles and 30 short-form ideas.
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Pitching a show format A one-line promise, a mechanic in numbers, a signature device, a season of topics and a budget at three scales.
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Brand partnerships and talent Build something talent wants to turn up to, let them play first, then ask, and put the brand somewhere nobody has put it before.
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Making a viral YouTube video Idea to shoot to edit to publish, the way the biggest videos in the catalogue were made.
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Packaging, titles and thumbnails Write the title first, test titles and thumbnails one variable at a time, and never let packaging carry a weak story.
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Long form to short form One prepped hour in a studio, or one talk, turned into weeks of clips, carousels and posts.
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Proposals that win The shape Tom's proposals settled into: their numbers first, his proof second, the price last.
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The founder's personal brand Content for founders and CEOs: one position, a short list of messages, and formats the team can run without them.
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The Venture Room Asana operating system Seven Asana boards, named gates and a fixed handoff so a shoot becomes a film and a stack of cuts without the founders routing it.
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AI in the content workflow The tools Tom built sit on the team's own stack, Asana, Slack and Shade, and take the shortcuts out of the pipeline.
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Owned audience The newsletter and Creator Therapy are tier 0: free, weekly, and the list every paid tier launches to.
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The paid community What Tom has said and planned for a paid community: the course inside it, him in every thread, two live hours a week, and a door up to the retainer.
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Outlier mining and the idea funnel Farm outliers from the right channels, mine them four ways, cut a hundred ideas to a handful, and pitch each with a take and a prediction.
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Packaging and the first ten seconds Write the title and thumbnail before the video, open a gap only the click closes, test it, then make the first shot prove it.
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The Shorts story formula The hook is the idea, VIRAL is the story, the answer is the last word, and retention below 95% means it will probably not travel.
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A podcast built to repeat Three yeses for every guest, outlier guests booked from the package, sections with no gaps, and a panel before release.
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A personal brand that converts Start from the outcome, stand against something, narrow to the buyer, and measure what pays ahead of views.
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The event as a studio content day Treat every workshop, graduation and stage slot as a booked studio: plan the stations, follow the talent, film the room, then cut it into a month of posts and ads.