No single point of failure

Make sure no function depends on one person.

Matt Mochary's framework, from The Great CEO Within, pp. 20 to 30.

Write down all processes
Document a process the second time you do it and put it in the wiki.
Cross-train a second person
Map each AOR to a backup who co-works with the primary until they can do the role.

From chapter: Chapter 14: Conflict Resolution, pp. 20–30

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