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Gym Launch Secrets by Alex Hormozi, framework 17 of 33

The five horsemen of retention

The few actions that drive retention.

Alex Hormozi's framework, from Gym Launch Secrets, pp. 253 to 266.

  1. Reach-outs / touch points

    Personal text or message every 14 days.

  2. Attendance tracking

    Review weekly, ideally by Wednesday.

  3. Handwritten cards

    At sign-up, for referral asks and at milestones.

  4. Member events

    Social events every 21 days.

  5. Exit interviews

    Re-sell the member using C-L-O-S-E-R.

From chapter: Chapter 16, PROCESS:, pp. 253–266

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