Four practices for a climate where the truth is heard

How leaders make sure the brutal facts reach them and get acted on.

Jim Collins's framework, from Good to Great, pp. 74 to 99.

Lead with questions, not answers
Use questions to gain understanding, not to manipulate or blame.
Engage in dialogue and debate, not coercion
Run the process like a heated scientific debate for the best answer.
Conduct autopsies, without blame
Extract the learning from mistakes, with the leader taking responsibility first.
Build red flag mechanisms
Turn information into information that cannot be ignored, such as short pay or a red flag card.

From chapter: Chapter 4 - Confront The Brutal Facts (Yet Never Lose Faith), pp. 74–99

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