Iger's rules for firing someone

His internal set of rules for taking responsibility away from a person.

Robert Iger's framework, from The Ride of a Lifetime, pp. 122 to 222.

Do it in person
Never by phone, email or text.
Look the person in the eye
Own the decision and use no one else as an excuse.
Skip the small talk
Open with the difficult reason you asked them in.
Be direct about the issue
Explain concisely what was not working and why you do not think it will change.
Acknowledge it is harder for them
Say it was a tough decision and that you know it hurts them more.
Avoid euphemistic corporate language
Keep it honest so the person can understand and move on.

From chapter: Part Two: Leading, pp. 122–222

More from this book