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Unreasonable Hospitality by Will Guidara, framework 7 of 15

The One-Inch Rule

Finish strong by staying present through the last inch of delivery.

Will Guidara's framework, from Unreasonable Hospitality, pp. 117 to 128.

  1. Remember the chain

    You are the last link in a chain of people who invested hours in the dish or product.

  2. Stay present to the end

    Put the plate down gently and check the final settings such as lights and music before opening.

  3. Close with a personal goodbye

    Walk guests to the door instead of neglecting the end of their experience.

From chapter: Chapter 11: Pushing Toward Excellence, pp. 117–128

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