---
title: "Two track repair plan"
description: "How Team 3 rescued Diablo III after launch."
canonical: https://tomsharman.com/bookshelf/play-nice/two-track-repair-plan/
updated: 2026-11-03
---

# Two track repair plan

> How Team 3 rescued Diablo III after launch.

Jason Schreier's framework, from Play Nice, pp. 110 to 199.

Framework 9 of 15 from [Play Nice](https://tomsharman.com/bookshelf/play-nice/index.md) by Jason Schreier. Category: Hiring and teams.

## The steps

1. **Sort the complaints.** Split issues into short term fixes and long term fixes.
2. **Patch the short term.** Fix bugs and balance through patches.
3. **Rebuild in an expansion.** Put the endgame, loot and difficulty overhaul into Reaper of Souls.
4. **Cut what conflicts.** Shut off the real money auction house because it eroded the loot hunt.

## Where it comes from

From chapter: PART TWO: FALL, pp. 110–199

## The animation

24 seconds, 4:5, no sound.

- MP4: https://tomsharman-downloads-006143767029.s3.eu-north-1.amazonaws.com/downloads/bookshelf/play-nice/two-track-repair-plan.mp4
- MP4, dark: https://tomsharman-downloads-006143767029.s3.eu-north-1.amazonaws.com/downloads/bookshelf/play-nice/two-track-repair-plan-dark.mp4
- Still: https://tomsharman-downloads-006143767029.s3.eu-north-1.amazonaws.com/downloads/bookshelf/play-nice/two-track-repair-plan.png
- Still, dark: https://tomsharman-downloads-006143767029.s3.eu-north-1.amazonaws.com/downloads/bookshelf/play-nice/two-track-repair-plan-dark.png